CANCELLATION POLICY If you are unable to make your appointment, my cancellation policy requires at least 48 hours advance notice without being fully charged for the appointment. Likewise, if I need to cancel, I will give you the same courtesy of at least 48 hours advance notice. In the event of a true emergency, as determined by the therapist, the fee for the session will be waived and in case of a true emergency on my part, the fee will be waived equally.
PAYMENT POLICY Full payment is due in advance of service. Following sessions will not be booked until payment is received. I accept cash, bank transfers and BTC.
CLIENT AGREEMENT I agree to abide by the cancellation and payment policies. I understand that any healing work I receive is not a substitute for medical care. I further understand that during the session, the healer doesn’t diagnose illness or disease and does not prescribe medical treatment or pharmaceuticals. I affirm that I have stated all my known medical conditions and answered all questions honestly. I understand if I experience any pain or discomfort during my session(s), I will immediately inform the healer so the session may be adjusted to my level of comfort. I understand that healing work is not sexually oriented in any way and that any illicit or suggestive remarks or behaviour on my part will result in immediate termination of the session and I will be liable for the total cost of the scheduled appointment. I agree to keep the practitioner updated as to any changes in my medical condition and understand that there shall be no liability on the practitioner’s part should I fail to do so. I hereby waive, release, discharge and hold harmless Fiona Malcolm from any and all injuries, damages or claims resulting, now or in the future, from my receipt of services from Soul Support Scotland’s specialised services.
My Name: Fiona Malcolm
My Contact Details are info@SoulSupportScotland.com
Data Controller Contact Details: As above
The Purpose of processing Client Data In order to give professional treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information to inform your treatments and associated recommendations concerning aspects of your health and well-being which I will offer to you. I also take basic contact details and information when you contact me, to allow me to respond to your enquiry and handle bookings.
Lawful Basis for holding and using Client Information As an associate member of the Complementary and Natural Healthcare Council (CNHC) The independent UK regulator for complementary healthcare practitioners, I abide by the CNHC Code of Practice and Ethics. The lawful basis under which I use your information is my legitimate interests, i.e. my requirement to obtain your information in order to provide you with the best possible treatment options and advice. The lawful basis under which I hold your information is for ‘claims occurring’ insurance and the obligations of my professional body. As I hold special category data (i.e. health related information) for Energetic Cellular Healing treatments, the Additional Condition under which I hold and use this information is for me to fulfil my role as a health care practitioner bound under CNHC Confidentiality Rules as defined in the UK CNHC Code of Practice and Ethics.
What information I hold and what I do with it In order to give professional treatments, I need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give as a result of your treatment. The information I hold is:
Your contact details
Medical history and other health-related information
Treatment details and related notes
I will NOT share your information with anyone else, unless required for legal process, without explaining why it is necessary, and getting your explicit consent. I will keep your information for 7 years, a condition of my insurance company.
Protecting your personal data I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you. The email system I use is GDPR compliant. I will contact you only using the contact preferences you have given me and will never contact you for marketing purposes.
Your rights GDPR gives you the following rights: The right to be informed: To know how your information will be held and used (this notice). The right of access: To see your therapist’s records of your personal information, so you know what is held about you and can verify it. The right to rectification: To tell your therapist to make changes to your personal information if it is incorrect or incomplete. The right to erasure (also called “the right to be forgotten”): For you to request your therapist to erase any information they hold about you. The right to restrict processing of personal data: You have the right to request limits on how your therapist uses your personal information. The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems. The right to object: To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
Rights in relation to automated decision-making and profiling. The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be. If you wish to exercise any of these rights, please email me at the address above. If you are dissatisfied with my response you can complain to the Information Commissioner’s Office.
My rights (as your therapist) If you don’t agree to me keeping records of information about you and your treatments, or if you don’t allow me to use the information in the way I need to for treatments, I may not be able to treat you. I have to keep your records of treatment for a certain period as described above, which may mean that even if you ask me to erase any details about you, I might have to keep these details for reasons already outlined. I can move my client records between my computer and IT systems, as long as your details are protected from being seen by others without your permission